Can I call a tech directly
to schedule an appointment?
In order to be schedule
an appointment, you must call the help desk first. Once the call
goes through the help desk, you may troubleshoot with them and
then schedule an appointment with a technician.
How can I be added to
the online directory if I am Faculty or Staff?
Call the help desk at extension
8200 prepared to provide your name, department, email address
and extension. The help desk will then create a work order that
will be completed in 24 hours.
I do not see any of my
courses after they log into my blackboard account.
Check with both your instructors
and registrar to make sure the course was made available.
I forgot my blackboard
username and/or password!
The CUNY Portal&Blackboard
use the same username&password. Passwords are Reset via the "Forgot
Your Password" link on the CUNY Portal websitewww.cuny.edu.
The password are sent to your John Jay email account.
I receive an error message when trying
to access Blackboard.
Contact the Help Desk about your account
status. Call x8200
I logged into Blackboard, but I only
see "guest" link.
To see the correct link in Blackboard
you must register a CUNY portal account. Go to:www.cuny.eduto
register.
I can't access Blackboard home or at
work.
Make sure you're using one of the following:
Win 2000 : Internet Explorer 5.5 or 6.0, Netscape7.1
Win XP : Internet Explorer 6.0, Netscape 7.1
Mac 10.2 : Internet Explorer 5.2, Netscape 7.1, Safari 1.0
Mac 10.3 : Safari 1.1
Also, try clearing your browser's cache (temporary files)&cookies.
If you're using an AOL , minimize your AOL after connecting and
use one of the browser's specified above
Using your email will not
only allow you to communicate with fellow students, and professors
but it will give you access to many of the University's services
such as student broadcasts and announcements. You will need your
JJay email account to participate in a Blackboard class where
your email is automatically updated. Your professor may choose
to use email as means of communicating with the class. And only
with your JJay email account, will you be able to take advantage
of our wireless network available at many locations throughout
the campus.
What is the web address
for the email server?
http://student.jjay.cuny.edu
How do I save the web browser
address?
Once you have your browser
open with the correct address typed in, click on "Bookmark this
Login Page!" or go to the Favorites tab on your browser and select "Add
to Favorities" .
What browser is preferable?
You may use Internet Explorer,
Firefox, Mozilla and Safari.
Because of its configuration, AOL browser will not allow you
to login to your JJay email nor CUNY portal. You may connect
to the internet via AOL. Once online, open another browser such
as IE and start using your email.
Can I check my
email from home?
Yes. You may access your
JJay email from anywhere an internet connection is available
via a browser only.
What is
my password and can I change it?
Your default password,
is JJ and the last four of you social, it has been automatically
generated and it in the following format: jj9999.You
are required to change your password upon first login.
My default password
does not work. What do I do?
Click on Forgot Password
then follow the instructions to change your password or call
us at 212-237-8200
Should I
use:"Remember my password?'
For security reasons, we
do not recommend you use" Remember my password?"
Who can
tell me what my password is?
No Answers at this time
Can I
search for a fellow student's email? What about professors or
staff?
To send an attachment,
click on compose, type in your message and the recipients address,
on the top of the message, click on attach, then click on browse,
locate the attachment and double click, and click on add, then
click on attach.
To receive an attachment, open the new mail, and you may either
directly click on the attachment to view it or right click and
save the file to a location.
How do
I forward my email to another account?
No Answers at this time
Someone
is trying to send me email but I can't receive it. What is the
problem?
Check to make sure your
mailbox isn't exceeding its quota. Ensure that the person is
using the correct address.
How do
I use an address book?
From within your account,
go to Addresses , selectNewContacts , add, modify,
and delete any of your contacts and their email addresses.
Can I
change the look of the mailbox?
Yes you can. Click on Options
, simply select Appearance…we have included several styles, click
on any of them to see if any one of them suits you. Save Changes.
How do
I keep copies of sent emails?
Go to Options , Click on
Settings , click the check box "When sending a message place a
copy in Sent" then click on Save Changes.
What are
folders?
You can manage your email
by creating your own folders and subfolders. For example, you
can create a World History folder and subfolders within it, such
as Homework, Class Discussions.
Can I
set a vacation message?
Yes you can. Click on Options
, simply select Vacation Message . Type in your message. Save
Changes. And it will be automatically sent to all those that
emailed you. When back, you can view who received your vacation
message. Clear the list.
Can I
set a signature?
Yes. Click on Options , simply select
Settings. Type in your signature. Save Changes. A signature will
be automatically included at the bottom of every email you send
out. It can include your full name, contact information or any
other information you choose to share.
Can I
use a third party email client such as Microsoft Outlook or Netscape?
Only within the campus. For security
reasons, we do not allow users to set up email clients outside
of our local network.
What is
POP3, IMAP?
POP3 (Post Office Protocol,
version 3) and IMAP4 (Internet Message Access Protocol, version
4) are two different email protocols. Basically, they are different
methods of delivering messages from your mail server to your
local computer. Using the POP3 protocol, you periodically log
into the mail server, download or delete all messages, and log
out. All message management takes place on your local machine,
and all mail that has been downloaded is removed permanently
from the mail server, so the only copy exists on the local machine.
With the IMAP4 protocol, messages are manipulated remotely on
the mail server as if they were located on the local computer.
IMAP4 allows for the creation of remote message folders, called
mailboxes, which are functionally equivalent to local folders.
IMAP4 has several advantages over POP3 including:
1. The ability to access the same mail on multiple computers,
as the messages are not deleted from the mail server as in POP3.
2. The ability to have multiple folders in comparison to POP3's
single folder, INBOX.
3. Optimized performance as the messages can be manipulated using
the power of the server, and can be managed without downloading
them.
My first
and/or last name is incorrect?
If your name was entered
incorrectly during your registration, you will have to stop by
the Registrar's office to have it corrected. You then will need
to stop by the Help Desk, located in Room 609B in the BMW building.
A mailing list is a list of e-mail
addresses identified by a single name, such as mail-list@jjay.cuny.edu.
When an e-mail message is sent to the mailing list name, it is
automatically forwarded to all the addresses in the list. A list
enables members to communicate with or reply to the whole group
without typing a lengthy list of email addresses and without
maintaining a large local address book.
What is a Listserver?
A Listserver is the software that manages
email-based mailing list using one address to distribute mail
to all members of a specified group. The John Jay College of
Criminal Justice List Server site can be accessed by visiting
the Listserver web interface found at
http://listserver.jjay.cuny.edu.
What is the purpose
of the Listserver web interface?
The Listserv Web Interface allows list
subscribers and Listowners to interact with mailing lists through
the Web interface instead of by e-mail.
A Listowner is the person who manages
a mailing list on a given Listserver. Among other things they
are responsible for adding and removing members or subscribers
of the list.
What are the differences
between Listserver mailing lists and Exchange distribution lists?
Microsoft Exchange Distribution
Lists
Exchange Global lists will be housed on a Microsoft Exchange
server. In addition to managing global email lists, Exchange
is also a fully functional Calendaring and Messaging system.
By creating a distribution list on this server, like a Listserver
list you can link multiple addresses to one simplified address
or list of addresses. The advantage is this type of list can
be used for other purposes like sharing group calendars.
Listserver Lists
These lists are housed on John Jay College of Criminal Justice
Listserver. The Listserver software only handles mailing lists.
It has no other purpose. It has an internal collection of lists
that hold the names, addresses and archives of each list created
for Listserver. These lists are used only internally with Listserver.
Exchange vs. Listserver Lists
Exchange Lists
Listserver Lists
Does not support searchable archives and
email commands / web interface for list management
Provides searchable archives of messages
and email commands / web interface for list management
Requires DOIT or a Distribution List administrator
to remove a subscriber
Supports advanced subscription methods
such as unsubscribing through command email and"unsubscribe"links
Enhanced capabilities with Outlook and
integration with Microsoft Active Directory
Stand-alone system no functionality with
Outlook or other Microsoft Products
Only uses the Outlook Global address book
email addresses
Can use any email address
Only for departments, classes and official
John Jay clubs and organizations
For other groups on campus and groups
involving external email addresses
When should I use
a Listserver list vs. an Exchange List?
Presently Exchange distribution lists
are not available so a Listserver list is your only option. Fall
of 2007 Exchange Distribution Lists will begin to be available
to users of the John Jay College of Criminal Justice that have
migrated to Microsoft Exchange.
As a rule of thumb:
If you require archiving, the ability of list members to
unsubscribe automatically and the list contains members who
do not have John Jay College of Criminal Justice Exchange email
addresses a Listserver list is your best bet.
If you require tighter integration with Microsoft products
such as Microsoft Outlook, your list subscribers are comprised
solely of John Jay College of Criminal Justice members on Microsoft
Exchange and you do not require archiving an Exchange Distribution
list is probably the better option.
Listowner FAQ
I am ready to create a mailing
list how do I get started?
Contact the DOIT helpdesk athelpdesk@jjay.cuny.edu
or x8200 to request one. Once it is created you can manage your
mailing list by accessing it athttp://listserver.jjay.cuny.eduand
selecting"Mailing list management interface".
How do I get my initial or reset
my Listserver password?
Open a web browser and open listserver.jjay.cuny.edu
Under"Assistance"select"Get a Listserv Password
For This Server"
Enter the information requested and click submit. You will
receive an email asking you to validate the password you entered
in step 2
What happens if a subscriber’s
email address not longer exists?
The email will bounce back to the Listowner.
If this happens chronically for a given email address the Listowner
should unsubscribe the account.
Subscriber Management takes a
lot of time. Is there any way to automate some of my subscriber list
management?
The majority of list management after
a list is configured is comprised of adding and removing list
users. Having DOIT create a "unsubscribe" link to the bottom of
an email will cut down immensely on the amount of list administration.
Additionally, listserv provides a large number of automated management
options to help perform subscriber removal.
How do I add a unsubscribe link
to bottom of the messages sent out on my list?
Open a helpdesk call by sending an
email to helpdesk@jjay.cuny or by contacting the helpdesk
at x8200.
Is there a way to unsubscribe
a user automatically it their email bounces?
Under "Assistance" select "Get a Listserv Password For This Server"
Enter the information requested and click submit. You will receive
an email asking you to validate the password you entered in step
2
How do I subscribe to a list?
On open lists you can subscribe under
the "Subscribers Corner" on the Listserver website. On closed lists
(invitation only) you will need to contact the listowner to have
them manually subscribe you.
CTS is the department in charge of
Smart classrooms, the unlocking/locking of E-podiums and distribution
of films and audio/visual equipment and training.
What is AVS?
Audio Visual Services is the department
in charge of special events involving audio/video equipment and/or
multimedia presentations along with dispatching technicians for
those events.
I would like to make
a CTS request, how do I do this?
Please contact the DoIT Helpdesk at
(212) 237-8200 or emailing the Helpdesk athelpdesk@jjay.cuny.edu;
and please be ready with the following information:
Date of delivery
Time and Period, Start and End
Location
Specifics of what equipment or films
will be needed
I would like to make
an AVS request, how do I do this?
All AVS requests must be submitted
on a one-time request form. Forms are available over the intranet
(http://doit.jjay.cuny.edu/intranet/to
access the intranet).
What is
the minimum notice time required for me to make an AVS/CTS request?
It is required that AVS/CTS
requests be given a minimum of at least 5 business days in advance.
Please note that requests made within 24 hours will not be honored.
I noticed
that the video collection is missing a film I would like to view.
How do I request for a film/video purchase or rental?
Film and video titles not
available through the AVS catalog require a minimum of three
weeks prior to the requested show date in order to insure the
timely booking of materials. For any purchases or rentals, the
requestor is required to submit a video request for purchase
form. Purchases cannot be made unless a form is submitted.
Due to unforeseen
circumstances, my request for a special event, equipment or film
is no longer needed or must be changed. What do I do?
If requested services need to be changed,
notify AVS or CTS immediately and follow this up with a written
notice or email as well.
My scheduled delivery
of equipment or films is running late, whom do I contact?
Media Services, their telephone number
is: (212) 237 8652.
I would like to preview
a film before using it in my presentation/class. Is this possible
and how do I go about doing this?
An expanded screening room
is consisting of video projection and VHS/DVD playback is available
to faculty and small class groups of ten and under. The video is
available for in-house viewing in the screening room. Please contact
the Helpdesk at (212) 237 8200 to reserve time in the screening
room.
The Portal can best describe as a gateway
to CUNY: college websites, information about applying to CUNY,
registering for classes, events, and campus directories. While
most of this information was previously available, the CUNY portal
makes it easier and faster to find what you need.
I need a CUNY Portal account. Where
do I go to create one?
Click the Log-in link on the left navigation
bar. This will bring you to the Portal Login page. Click on the
Register Now Link Select the option that best describes your affiliation
with the University: e.g., Student, Faculty, Staff On the User
Validation screen enter you Last Name, Social Security number and
Date of Birth. Continue inputting the required information to complete
the account creation.
Why do I receive a Mismatch Information
error when registering for the CUNY Portal?
1. Incorrect information for students
needs to be corrected (in SIMS) via the Registrar's Office. As
a note, a user can register in for the CUNY Portal using the incorrect
information, but they must have it corrected.
2. For users that may be both staff and student, they need to check
both the HR department and the Registrar's Office to correct information.
3. Make sure that you are not mistyping necessary information (i.e.
SS#, Name, DOB.)
I am registered but I forgot my
portal User-ID. How may I retrieve it?
User ID can be retrieved by calling the
Office of Information Technology at x8200.
Why do I need to Use
the Portal Login?
The Portal will allow you
access to Blackboard, eSIMS, ePermit, and other CUNY services.
How do I customize
my view on CUNY portal?
To create your customized
view you must login. A new tab will appear in the upper right hand
corner. Click on MY Page and select one of the edit buttons and
change information.
How do I change my
Portal password?
To change your Portal password
you must login. A new link will appear in the lower left hand corner.
Click on MY Profile then click on Modify located at the bottom
of the page then you can change your password.
Why does my rollover number not go
directly to phone mail?
Only your primary number is configured
to go to phone mail, not your rollover.
How can I make long distance calls?
If you are faculty you
will need your department chair's permission to have long-distance
added to your phone services. If it should happen be needed only
on a one-time basis, please call the helpdesk so we may create
a work order for it.
I am moving to a different
department, may I take my phone number with me?
Yes, but only if the number
does not pertain to or is the main number of the department you
were a part of.
My phone rings to a different
department, what should I do?
This means your phone has
been forwarded. To disable this, just press ##91
My phone goes straight
to phone mail. How do I stop this?
You have Do-Not-Disturb enabled. To
disable this just press ##5
How do I forward my phone to another
number?
To forward your phone just
press #91 then the number you wish to forward to then # again when
you are done. Example: I wish to forward all my calls to the John
Jay Helpdesk at 8200. I would first press #91 then number then
# again to complete.
